Due to the nature of products listed in this website, all the digital items bought through the online shop/licensepal.biz/ are not returnable with no reason.
Within 30 days from the purchase date, the customer is responsible to report any problem found with the product received, and he will be asked to provide with evidence confirming his issue. If the item is proven to be faulty due to reasons not associated to alteration or abuse by the customer, he is entitled to choose between a replacement key – free of cost, or a full refund.
licensepal.biz has the rights to decline the reports in the following cases:
*The customer fails to cooperate, by not providing either with proof requested by the Customer Support, explaining what error code is getting or refusing to describe what is the condition that led to the reported issue
*The store is informed later the aforementioned time frame
*The customer’s behavior is rude and threatens our support team.
Customers that purchase in bulk can get access to better refund policies basing on his purchase history and long-term relationship, such as an extended time frame within the reports can be accepted. For more information, contact us on email firstname.lastname@example.org